Receiving SIM Card Error with New SIM Card

Symptoms

  • SIM card error

Environment

  • Moto E2
  • Moto G3
  • Moto X2

Resolution

  1. Open a Help ticket or reply to your existing ticket
  2. Confirm the MEID of the phone
  3. Confirm the ICCID of the SIM card
  4. Confirm your shipping address

Once Republic Help has this information, we can get a compatible SIM card shipped to you.

Cause

SIM cards sold from the Republic Online Store are intended for newer released phones, and are not compatible with Republic Wireless 1.0 or 2.0 phones.


Article Created From

  • 1249013

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