How to Perform a Factory Reset on a 3.0 Motorola, Nexus, and Google Phone Running Android 8.0 Oreo and Higher via the Settings Menu

Objective

  • To reset the phone to a factory state via the Settings menu

Environment

Procedure

Note: A Factory Reset will erase all of your personal content from the phone. To ensure your personal information is backed up, refer to How to Back Up Contacts, Photos, Videos, Apps, Music, Messages, or Other Miscellaneous Files and Before You Perform a Factory Reset.

  1. Open Settings
  2. Tap System
  3. Tap Reset or Reset options
  4. Tap Factory data reset or Erase all data (factory reset)
  5. Tap RESET PHONE
    • If needed, enter your PIN, pattern, or password
  6. Tap ERASE EVERYTHING
    • When your device has finished erasing, if prompted tap the option to Restart
  7. After the phone restarts:
    • If you are selling the phone, giving it away, or returning it to Republic, the factory reset is now complete, and you can power off the phone.
    • If you are factory resetting the phone to solve an issue, continue with the instructions in set up the phone with no third-party apps.

Additional Notes

  • To restore contacts, photos, and apps associated with Google, you must have the correct Google account login information. Resetting without this information puts you at risk of permanently being locked out of your phone and/or losing personal information.
    • Note: Do not change your Google account password for 72 hours before or after your factory reset. Doing so may lock you out of your phone for an additional 72 hours for security purposes.

Article Created From

  • 1247317

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)