How to Assign a User to a Phone

Objective

  • To have owner assign a user account to a service line

Environment

  • Republic Wireless Account Portal
  • Account owner

Procedure

Only the account owner can perform the following steps

  1. Login to your Account Portal
  2. Click on the Phone you want to assign a user to
  3. Click I WANT TO...
  4. Click Assign This Phone
  5. Enter the First Name, Last Name, and Email into the matching fields
  6. Click Assign User
  7. Follow the instructions sent to the provided email account

Additional Notes

Secondary users will have access to the following:

  • Change the name and email address associated with their service line
  • Request a Number Transfer
  • View their usage and call history
  • Open Help Tickets
  • Troubleshoot issues on their phone
  • Request to bulk delete their voicemails (for their service line only)
  • Log in to Anywhere on additional computers, tablets, or phones

Secondary users cannot do the following:

  • View or Change billing information
  • Cancel a service line
  • Place an order
  • Change their plan or phone number
  • Activate new phone on the Account
  • Give permission for a Return Merchandise Authorization (RMA)

For more information, see My Account - Assign This Phone

How to Un-Assign (Remove) a User


Article Created From

  • 1246478

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