Account Portal Shows Wrong Phone After SIM Card Swap Between Phones

Symptoms

  • Incorrect IMEI reflected with an installed SIM card from another device

Environment

  • GSM SIM card 
  • Moving SIM card from 3.0 phone to another 3.0 phone

Resolution

  1. Power off phone
  2. Remove the SIM card
  3. Power on phone
  4. Connect to WiFi
  5. Open the phone app, and then dial * # * # 8647 # * # *
  6. Power off phone
  7. Reinsert the SIM card
  8. Power on phone

Article Created From

  • 1248488

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