Account Portal Shows Wrong Phone After SIM Card Swap Between Phones


  • Incorrect IMEI reflected with an installed SIM card from another device


  • GSM SIM card 
  • Moving SIM card from 3.0 phone to another 3.0 phone


  1. Power off phone
  2. Remove the SIM card
  3. Power on phone
  4. Connect to WiFi
  5. Open the phone app, and then dial * # * # 8647 # * # *
  6. Power off phone
  7. Reinsert the SIM card
  8. Power on phone

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