(Archive) How to Test the Microphone on Motorola Phones

Objective

  • To test the microphone on the phone

Environment

  • All Motorola Phones except Moto E1, Moto E2, Moto X1, Moto G1 and Motorola DEFY XT
  • Motorola Device Help application

Procedure

  1. Open the app drawer
  2. Tap Device Help
  3. Tap Fix
  4. Tap Hardware Tests
  5. Tap Microphone
  6. Tap Begin Test
    • Note:  You will need to speak into the microphone for three seconds and then the audio will be played back
  7. Tap Yes or No depending on whether you were able to hear the sound
  8. Update your existing Help Ticket with the results of your testing by supplying a screenshot of the results. If you currently do not have an open ticket, please open one with Republic Help. 

Article Created From

  • 1246764

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