"This Is an Invalid Account; Please Contact Customer Service." Is Heard When Making a Call

Symptoms

  • Receives error "This is an invalid account; please contact customer service." when making a call
  • Unable to make outbound calls
  • Issues receiving calls

Environment

Resolution

  1. Take a screenshot of your MEID, IMEI, and ICCID
  2. Open a Help Ticket, attach the screenshots, and provide the error message you heard

Article Created From

  • 1245422

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