How to Test Calls or Messages on an Alternate WiFi Network

Jeremy

Objective

To test calls or messages on a different WiFi network
To narrow the focus of a Help Ticket by confirming how a phone works on a different WiFi network

Take your phone to a location where a public WiFi network is available
- Note: We find that Starbucks or McDonald's locations have reliable networks
Open the WiFi Setting on your phone
Tap the name of the WiFi Network
Open the Chrome application on your phone
Try to access a web page to confirm you are connected to the WiFi network
If you are presented with a page asking you to accept the network’s Terms of Service, please accept them
Once you have confirmed you are connected to the network, verify that you have a solid Republic arc in the top left corner of your phone
Test the issue you were experiencing with calls or messages
- Example: Make a call or send or receive a message
Provide feedback on your testing in your existing Help Ticket