Objective
- To test calls or messages on a different WiFi network
- To narrow the focus of a Help Ticket by confirming how a phone works on a different WiFi network
Environment
- All Republic Wireless phones
- WiFi calling or messaging
Procedure
- Take your phone to a location where a public WiFi network is available
- Note: We find that Starbucks or McDonald's locations have reliable networks
- Open the WiFi Setting on your phone
- Tap the name of the WiFi Network
- Open the Chrome application on your phone
- Try to access a web page to confirm you are connected to the WiFi network
- If you are presented with a page asking you to accept the network’s Terms of Service, please accept them
- Once you have confirmed you are connected to the network, verify that you have a solid Republic arc in the top left corner of your phone
- Test the issue you were experiencing with calls or messages
- Example: Make a call or send or receive a message
- Provide feedback on your testing in your existing Help Ticket
Article Created From
- 1244467