I Experience Intermittent SIM Card Errors That Do Not Affect Service

Symptoms

  • SIM card error occurs
  • Cellular service continues to function despite the error
  • Typically occurs during the startup of the phone
  • May be more frequent when Bluetooth is enabled

Environment

Resolution

  1. Tap Continue when the error occurs to dismiss the message.
  2. Disabling Bluetooth may reduce the frequency of occurrence, however a Motorola software update would be required to resolve this problem. There is currently no known release date for such an update.

Cause

The issue appears to have started as a result of changes to the Google Mobility Services system app which lead to a timeout when the SIM card is communicating with the cellular partner during startup.

Additional Notes

  • This error is purely cosmetic and is a known issue that we have investigated alongside Motorola.
  • It does not represent a problem with your SIM card in most cases.
  • If you lose cellular service as a result of this error, then the problem may be something else. Please see our other Help articles about SIM card errors.

Article Created From

  • 1246044

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