How to Perform a Factory Reset for a Samsung Galaxy Phone from the Boot Menu

Objective

  • To reset the phone to a factory state while powered off

Environment

Procedure

Note: A Factory Reset will erase all of your personal content from the phone. To ensure your personal information is backed up, refer to How to Back Up Contacts, Photos, Videos, Apps, Music, Messages, or Other Miscellaneous Files and Before You Perform a Factory Reset.

Samsung Galaxy S6, S7, S7 edge, J3 (all versions), and J7 (all versions)
  1. Turn OFF your phone and remove any charging cables
  2. Press and hold the Volume UPHOME, and POWER buttons at the same time
    • Note: The HOME button is the button at the bottom of the screen
  3. Release the 3 buttons after the phone powers on and displays the Android logo
    • Note: If the phone displays No Command; after several seconds, the Android Recovery Menu should appear
      • If No Command doesn't disappear: hold the POWER button, press the Volume UP button, and release both at the same time
    • Note: If the Android logo followed by the Android Recovery Menu doesn't appear, you'll need to start the process again
  4. Press the Volume DOWN button to highlight Wipe data/factory reset
  5. Press the POWER button to select it
  6. Press the Volume DOWN button to highlight Factory data reset and press the POWER button to select it
  7. After the factory reset is complete, menu items will reappear with Reboot system now highlighted
  8. Press the POWER button to select it
Samsung Galaxy S8, S8+, S9, S9+, S10, S10e, S10+, Note 8, Note 9, Note 10, and Note 10+
  1. Turn OFF your phone and remove any charging cables
  2. Press and hold the Volume UPBIXBY, and POWER buttons at the same time
    • Note: The BIXBY button is below the Volume controls
  3. Release the 3 buttons after the phone powers on and displays the Android logo
    • Note: If the phone displays No Command; after several seconds, the Android Recovery Menu should appear
      • If No Command doesn't disappear: hold the POWER button, press the Volume UP button, and release both at the same time
    • Note: If the Android logo followed by the Android Recovery Menu doesn't appear, you'll need to start the process again
  4. Press the Volume DOWN button to highlight Wipe data/factory reset
  5. Press the POWER button to select it
  6. Press the Volume DOWN button to highlight Factory data reset and press the POWER button to select it
  7. After the factory reset is complete, menu items will reappear with Reboot system now highlighted
  8. Press the POWER button to select it
All other Samsung phones
  1. Turn OFF your phone and remove any charging cables
  2. Press and hold the Volume UP and POWER buttons at the same time
  3. Release the buttons after the phone powers on and displays the Android logo
    • Note: If the phone displays No Command; after several seconds, the Android Recovery Menu should appear
      • If No Command doesn't disappear: hold the POWER button, press the Volume UP button, and release both at the same time
    • Note: If the Android logo followed by the Android Recovery Menu doesn't appear, you'll need to start the process again
  4. Press the Volume DOWN button to highlight Wipe data/factory reset
  5. Press the POWER button to select it
  6. Press the Volume DOWN button to highlight Factory data reset and press the POWER button to select it
  7. After the factory reset is complete, menu items will reappear with Reboot system now highlighted
  8. Press the POWER button to select it

 

Additional Notes

  • To restore contacts, photos, and apps associated with Google, you must have the correct Google account login information. Resetting without this information puts you at risk of permanently being locked out of your phone and/or losing personal information.
    • Note: Do not change your Google account password for 72 hours before or after your factory reset. Doing so may lock you out of your phone for an additional 72 hours for security purposes.
  1.  

Article Created From

  • 1245994

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)