- Test the efficacy of sound hardware such as speaker, microphone, etc.
- Motorola Phones except Moto E1, Moto E2, Moto X1, and Motorola DEFY XT
- Open the app drawer
- Open the Device Help app
- Tap the Fix tab
- Tap Hardware Tests
- Tap the hardware to be tested
- Tap Begin Test
- Follow the on-screen instructions to complete the test
If the Hardware tests are failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket.
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