How to Test the Microphone/Sound Hardware on Motorola Phones

Objective

  • Test sound hardware such as speaker or microphone

Environment

  • All Motorola Phones except DEFY XT

Procedure

For Android Oreo and above:

  1. Open the app drawer
  2. Open the Device Help app
  3. Tap Device Diagnosis
  4. Tap Hardware Test
  5. Tap Microphone or Speaker
  6. If testing microphone, allow permission to use Microphone(If permission has already been given this will not pop up)
  7. Tap Ok after you've moved to a quiet environment
    • Note:  If you are testing the microphone, you will need to speak for three seconds and then the audio will be played back
  8. Tap Yes or No depending on if the test was successful

For Android Nougat and below:

  1. Open the app drawer
  2. Open the Device Help app
  3. Tap the Fix tab
  4. Tap Hardware Tests
  5. Tap Microphone or Speaker
  6. If testing microphone, allow permission to use Microphone(If permission has already been given this will not pop up)
  7. Tap Begin Test
    • Note:  If you are testing the microphone, you will need to speak for three seconds and then the audio will be played back
  8. Tap Yes or No depending on if the test was successful

Additional Notes

Please remove any screen protector from the phone before performing the test as that can skew the results.

If the hardware tests failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket. 


Article Created From

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