- Test sound hardware such as speaker, microphone, etc.
- Open the app drawer
- Open the Device Help app
- Tap the Fix tab
- Tap Hardware Tests
- Tap the hardware to be tested
- Tap Begin Test
- Note: You will need to speak into the microphone for three seconds and then the audio will be played back
- Tap Yes or No depending on whether you were able to hear the sound
If the hardware tests failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket.
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