Symptoms
- New activation attempt
- Error during activation
- Activation will not complete.
Environment
- Phone was purchased new or pre-owned directly from Republic
- Moto E1
- Moto E2
- Moto X1
- Moto X2
- Moto G1
- Moto G3
- Purchase date is before August 01, 2016
- Phone was never activated
Resolution
Cause
Due to updates to our systems, phones that have been pending activation since before August 01, 2016 need Republic Wireless Help team members to get activated.
Additional Notes
Include your device MEID and ICCID in your ticket to Republic to help expedite things.