"PUK lock" Error Message After Inserting SIM card in Another Device

Symptoms

  • "PUK lock" Error Message

Environment

  • Republic Wireless 1.0 and 2.0 phones
  • SIM card was inserted in another device (phone, smart watch, tablet)

Resolution

  1. Open a help ticket
  2. Republic help can lookup and provide the PIN Unlocked Key (PUK)

Cause

A PIN Unlocked Key (PUK) error message presents itself if you try to take the SIM card to a different phone or device (which won't work anyway).

Additional Notes

Your phone will function fine without a SIM card, but won't have access to 4G LTE services on Sprint.


 

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