Virgin Mobile Account Number Exception Message

Symptoms

  • Port order is being rejected for an invalid "Account Number"

Environment

  • Transferring a number from Virgin Mobile to Republic Wireless

Resolution

  1. Reach out to Virgin Mobile to confirm the account number
  2. Go to your email and locate the "Phone Number Port Exception" email
  3. Reply back with the 9 digit account number

Cause

Virgin Mobile rejected the port order due to an invalid Account Number

Additional Notes

The customer service number for Virgin Mobile is 1 (888) 322-1122


Article Created From

  • 1242632

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