AT&T "Invalid PIN/Password Exception" Message

Symptoms

  • Port order is being rejected due to an "incorrect PIN/Password"

Environment

  • Transferring a number from AT&T to Republic Wireless

Resolution

  1. Reach out to AT&T to confirm your PIN
  2. Update your transfer request with the correct PIN

Cause

AT&T rejected the port order due to an invalid PIN

Additional Notes

  • AT&T Wireless: The password will be the last 4 digits of your phone number unless manually changed
  • AT&T Landline: The PIN is 4 digits to the immediate right of the phone number in the top right-hand corner of your bill
  • AT&T GoPhone: Passcode is 4 digit PIN

Article Created From

  • 1239551

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)