How to Perform a Factory Reset on a Samsung Galaxy Phone via the Settings Menu

Objective

  • To reset the phone to a factory state in the Settings menu

Environment

  • Samsung Galaxy J3 (2016)
  • Samsung Galaxy J3 (2017)
  • Samsung Galaxy J7 (2017)
  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S8
  • Settings menu

Procedure

  1. To ensure your personal information is backed up, please refer to How to Back Up Contacts, Photos, Videos, Apps, Music, Messages, or Other Miscellaneous Files
  2. Open Settings
  3. Tap General management
    • Note: For Samsung phones running Android 6.0 Marshmallow, tap Backup and reset instead
  4. Tap Reset or Factory data reset
  5. Tap Factory data reset
  6. Tap RESET or RESET DEVICE
  7. Tap DELETE ALL
    • Note: If you have a screen lock set up (pin, pattern or password), you'll need to verify that first
  8. After the phone restarts, please select Don't restore during the setup and after signing in to your Google account, to setup the phone as a new device
  9. Once returned to your home screen, you will need to make certain that the Republic app is downloaded and updated on your phone
  10. Once the app has downloaded and updated, open it to confirm that your phone number appears on the Your Phone Info Tab

Additional Notes

For a complete reset, make sure Automatic Restore is set to Off.

A factory reset will reset your phone to a cleared state - apps, internal memory, contacts, photos/videos, or other personal info will not be backed up or synced automatically. Any firmware updates you have installed will still be on your phone. 

You must have the correct Google account login information before resetting the device. Resetting without this information puts you at risk of permanently being locked out of your device.

  • Note: Do not change your Google account password for 72 hours before or after your factory reset, as it may lock you out of your phone for an additional 72 hours for security purposes.

Article Created From

  • 1235188

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)