"Unsupported Phone" Error Caused by Software Channel Version


  • Republic Wireless application shows an "Unsupported Phone" message
  • Unable to activate the phone


  • Moto G4
  • Moto G4 Play
  • Moto G4 Plus
  • Moto G5 Plus
  • Moto Z
  • Bring your own phone (BYOP)


Confirm the Software Channel shows RETUS , FI, or AMZ


If the Software Channel isn't one of the above, then the software wouldn't be compatible with our systems and the phone would not be able to activate on our network.

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