"Unsupported Phone" Error Caused by Software Channel Version

Symptoms

  • Republic Wireless application shows an "Unsupported Phone" message
  • Unable to activate the phone

Environment

  • Moto G4
  • Moto G4 Play
  • Moto G4 Plus
  • Moto G5 Plus
  • Moto Z
  • Bring your own phone (BYOP)

Resolution

Confirm the Software Channel shows RETUS or AMZ

Cause

If the Software Channel isn't RETUS or AMZ, then the software wouldn't be compatible with our systems and the phone would not be able to activate on our network.


Article Created From

  • 1242670

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)