How to Provide Purchaser Authorization for Warranty Review

Objective

  • Provide authorization for Republic Wireless to replace a phone purchased on a different account or from different email

Environment

  • Phone purchased from Republic Wireless
  • Within 1 year warranty
  • Phone was purchased with an account/email different than the account it is currently active on
  • All requested troubleshooting has been completed

Procedure

  1. Open a help ticket from the email address used when purchasing the phone
  2. Reference the current help ticket number
  3. Give explicit authorization to review replacement options

Additional Notes

For your protection Republic Wireless can only replace phones with the original purchaser's permission. The original purchaser is determined by email address and the associated account. 

We can accept permission over the phone from the verified owner of the purchasing account. 


Article Created From

  • 1244960

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