Ting Invalid "PIN/Password" Exception Message

Symptoms

  • Port order is being rejected for invalid "PIN/Password"

Environment

  • Porting a number to Republic Wireless from Ting

Resolution

  • Log in to your ting.com account
  • Select the Account settings tab
  • Scroll to the bottom and click Port out information
    • Note: Your PIN should be listed and is specific to the phone number you want to port out
  • Go to your email and locate the "Phone Number Port Exception" email
  • Reply back with the PIN number

Cause

Ting rejected the port order due to an invalid PIN/Password

Additional Notes

Ting typically requires a 6 digit PIN number on your port order


Article Created From

  • 1240666

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