Safelink Wireless Account Number Exception Message

Symptoms

  • Port order is being rejected for an invalid "Account Number"

Environment

  • Transferring number from Safelink Wireless to Republic Wireless

Resolution

  1. Reach out to the carrier you are porting from to confirm the account number
  2. Go to your email and locate the "Phone Number Port Exception" email
  3. Reply back with the account number

Cause

Safelink Wireless rejected the port order due to an invalid Account Number

Additional Notes

Usually, the account number will be the IMEI number of your Safelink Wireless phone


Article Created From

  • 1243022

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