Distinctive Ring Feature Exception Message When Porting a Number

Symptoms

  • Port order is being rejected by the losing carrier for "Distinctive Ring feature"

Environment

  • Porting to Republic Wireless from Windstream
  • Distinctive Ring Feature

Resolution

  1. Go to your email and reply back to the Republic Wireless exception message
  2. Grant permission to Republic Wireless on if the Ring Feature can be canceled upon port out of your number

Cause

Windstream cannot release the number with a Distinctive Ring Feature on the service line

Additional Notes

If you do not wish to cancel the Distinctive Ring Feature then please reach out to Wind Stream to discuss options of removing your telephone number from the feature


Article Created From

  • 1239662

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