Symptoms
- "Invalid SIM card" message shows in the Republic Wireless application
Environment
- Republic Wireless 3.0 phones
- SIM card
Resolution
- If the SIM card being used was deactivated more than 20 days ago, you will need a new SIM card
- If the SIM card being used is new:
- Open a Help Ticket or respond to your existing ticket
- Provide Information About Your SIM Card in the Help Ticket
- Note: you'll need a WiFi connection to complete this step
Cause
3.0 phone SIM cards can only be reactivated for up to 20 days
Additional Notes
You can order a Republic Wireless SIM card from our online store.
Article Created From
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