Symptoms
- "Invalid SIM card" message shows in the Republic Wireless application
Environment
- Republic Wireless 3.0 phones
- SIM card
Resolution
If the SIM card being used was deactivated more than 20 days ago:
- Order a new SIM card from our online store
If the SIM card being used is brand new:
- Open a Help Ticket or respond to your existing ticket
- Provide Information About Your SIM Card in the Help Ticket
- Note: you'll need a WiFi connection to complete this step
Cause
3.0 phone SIM cards can only be reactivated for up to 20 days
Article Created From
- 1237661