- To reset the phone to a factory state
- Back up your information: How to Back Up Contacts, Photos, Videos, Apps, Music, Messages, or Other Miscellaneous Files.
- Tap Settings
- Tap Backup & reset
- Tap Factory data reset
- Tap Reset Phone
- Tap Erase Everything
- After the phone restarts, it will take you through setup; after signing in to your Google account, select Don't restore to setup the phone as a new device
A factory reset will reset your phone to a cleared state - apps, internal memory, contacts, photos/videos, or other personal info will not be backed up or synced automatically. Any firmware updates you have installed will still be on your phone.
You must have the correct Google account login information before resetting the device. Resetting without this information puts you at risk of permanently being locked out of your device.
- Note: Do not change your Google account password for 72 hours before or after your factory reset, as it may lock you out of your phone for an additional 72 hours for security purposes.
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