Verizon Wireless "Invalid Account Number" Exception Message

 

Symptoms

  • Port order is being rejected for invalid "Account Number" exception message

Environment

  • Porting a telephone number to Republic Wireless from Verizon Wireless

Resolution

  1. Contact the carrier you are porting from to confirm the account number
  2. Respond to the "Phone Number Port Exception" email with the valid account number

Cause

Verizon rejected the port order due to an invalid account number

Additional Notes

  • Verizon Wireless (Postpaid) - The account number is on your bill and is the number before the dash (-) or space 00001. 
  • Verizon Wireless (Prepaid) - Please reach out to Verizon customer service to obtain your 10-digit account number beginning with the letter A.

Article Created From

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