Symptoms
- Port order is being rejected for invalid "Account Number" exception message
Environment
- Porting a telephone number to Republic Wireless from Verizon Wireless
Resolution
- Contact the carrier you are porting from to confirm the account number
- Respond to the "Phone Number Port Exception" email with the valid account number
Cause
Verizon rejected the port order due to an invalid account number
Additional Notes
- Verizon Wireless (Postpaid) - The account number is on your bill and ends in 00001
- Verizon Wireless (Prepaid) - Please reach out to Verizon customer service to obtain your correct account number
Article Created From
- 1231832