How to View Call Records and Message History

Objective

  • To access and view the call and message history in the Online Account Portal

Environment

Procedure

  1. Open your Online Account Portal
  2. Click the green I WANT TO... option underneath the phone whose history you want to view
  3. Click View Calls & Messages
  4. Navigate through previous months using the monthly drop-down menu located just above the image of your phone

Additional Notes

  • The timestamps for the calls or messages will be in Coordinated Universal Time (UTC)
  • Call and message history cannot be seen within your account after your service has been canceled for 30 days
  • See our Law Enforcement/Legal Compliance Guide if you're in need of more detailed records.


Article Created From

  • 1216968

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