Optimizing App Message Appears After Rebooting Phone

Symptoms

  • Receive a message stating apps are being optimized after turning phone off and back on
    • Example: "Optimizing App 1 of 76"

Environment

  • Moto X1
  • Moto X2
  • Moto G1
  • Moto E1
  • Android 5.1 Lollipop

Resolution

Ensure the phone is unplugged from any charging cables while powering on or rebooting

Cause

Known issue with the Android update from 4.4.4 (KitKat) to Android 5.1 (Lollipop)

Additional Notes

  • If you must turn it on while charging, only hold the power button for 2-3 seconds. The screen should light up 5 seconds later.
  • If unplugging the phone doesn't resolve the issue, you may need to clear the system cache

Article Created From

  • 1217783

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