How to Complete a Custom Factory Reset on 1.0 and 2.0 Phones

Objective

  • To remove all data from the phone, including cellular credentials under the direction of Republic Help

Environment

Procedure

  1. Connect to a reliable WiFi network
  2. Back up your Contacts, Photos, Videos, and apps
  3. Open the Phone app
  4. Input # # 786 # in the dialer
  5. Tap Reset
  6. Enter the code provided by Republic Help 
  7. Tap verify/OK to reset the phone
  8. During the setup, please select Set up as new device instead of restoring from any of the backups

Additional Notes

  • If you are looking for a standard factory reset, see How to Factory Reset a 1.0 or 2.0 Motorola Phone
  • This reset will remove all information from the phone including cellular credentials.
  • You must have the correct Google account login information before resetting the device. Resetting without this information puts you at risk of permanently being locked out of your device.
    • Note: If you reset your Google Account password 72 hours before or after your factory reset, it may lock you out of your phone for an additional 72 hours for security purposes.

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