DMService Has Stopped

Symptoms

  • Can't update the cellular configuration
  • When resetting cellular settings, receives "Configuring your device for voice and data. Please wait..." but no progress is made
  • After selecting "Update Device Configuration" receives error "Unfortunately DMService has stopped"

Environment

  • Moto G4 Play
  • WiFi network

Resolution

Factory reset the phone

Cause

As the error states, the DMService has stopped or become corrupted

Additional Notes

  • DMService is short for Device Management Service
  • This is an important service that ultimately manages the phone's data connection with the cellular partner

Article Created From

  • 1217174

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