Symptoms
- Can't update the cellular configuration
- When resetting cellular settings, receives "Configuring your device for voice and data. Please wait..." but no progress is made
- After selecting "Update Device Configuration" receives error "Unfortunately DMService has stopped"
Environment
- Moto G4 Play
- WiFi network
Resolution
Factory reset the phone
Cause
As the error states, the DMService has stopped or become corrupted
Additional Notes
- DMService is short for Device Management Service
- This is an important service that ultimately manages the phone's data connection with the cellular partner
Article Created From
- 1217174