Intermittent SIM Card Error

Symptoms

  • The phone displays a SIM card error
  • When the error is showing, the cellular network is not available

Environment

  • CDMA SIM card

Resolution

  1. Wait until the SIM card error is showing
    • Note: This is important because Republic Help needs to assess the state of the SIM card during a time when cell reception is unavailable
  2. Obtain the ICCID of the SIM card, which is the serial number unique to each SIM card
  3. Take a screenshot of the information
  4. Open a help ticket or reply to your existing ticket and attach the screenshot for reference

Cause

  • The SIM card is not being read by the phone

Article Created From

  • 1213924

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