Symptoms
- The phone displays a SIM card error
- When the error is showing, the cellular network is not available
Environment
- CDMA SIM card
Resolution
- Wait until the SIM card error is showing
- Note: This is important because Republic Help needs to assess the state of the SIM card during a time when cell reception is unavailable
- Obtain the ICCID of the SIM card, which is the serial number unique to each SIM card
- Take a screenshot of the information
- Open a help ticket and attach the screenshot for reference
Cause
- The SIM card is not being read by the phone
Article Created From
- 1213924