Ooma "Zip Code Mismatch" Exception Message

Symptoms

  • Port request is being rejected for a "Zip Code mismatch"

Environment

  • Porting a number to Republic Wireless from Ooma

Resolution

 

  1. Sign in to My Account
  2. Click the Number Transfer Error message
  3. Next to the section(s) that you need to edit, click the Edit icon
  4. For the address field please enter Ooma address of 1880 EMBARCADERO RD PALO ALTO, CA 94303, then click the right green arrow
  5. Read the Terms and Conditions, then click I agree to the Terms and Conditions
  6. Enter the phone number that you’re transferring, then click the green checkmark
  7. Once your request has been accepted by your other provider, you'll be notified via email
 

Cause

Ooma rejected the port order due to an invalid Zip Code

 Additional Notes

Ooma requires their Corporate Address to be used for the address


Article Created From

  • 1223464

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