Error "Your Account Could Not Be Validated" Encountered on Cell Calls

Symptoms

  • Error message "Your account could not be validated" encountered on outbound calls
  • Can't receive cell calls
  • Inbound calls go straight to voicemail

Environment

  • Moto G4
  • Moto G5 Plus
  • Samsung Galaxy S7
  • CDMA Network

Resolution

Notes:

  • If the steps above do not resolve the issue, please check your account to confirm that you do not have an Overdue Balance

Article Created From

  • 1210107

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