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How to Provide Your SIM Status to Republic Help on Motorola and Alcatel 3.0 Phones Running Android Nougat 7.1 and Below

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Jeremy

Objective

  • To provide diagnostic information from the SIM Status menu to Republic Help
  • To provide information about the SIM card and cell service strength

Environment

Procedure

  1. Turn WiFi off
  2. Open Settings
  3. Tap About phone
  4. Tap Status
  5. Tap SIM status
  6. Take a Screenshot
    • Note: You may need to take more than one screenshot as you scroll through this menu
  7. Attach the screenshot(s) to your Republic Help Ticket
  8. Provide the exact address from where you took the screenshot(s)

Article Created From

  • 1217564

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