Objective
- To provide diagnostic information from the SIM Status menu to Republic Help
- To provide information about the SIM card and cell service strength
Environment
- Motorola and Alcatel 3.0 phones
- Android 7.1 Nougat and below
Procedure
- Turn WiFi off
- Open Settings
- Tap About phone
- Tap Status
- Tap SIM status
- Take a Screenshot
- Note: You may need to take more than one screenshot as you scroll through this menu
- Attach the screenshot(s) to your Republic Help Ticket
- Provide the exact address from where you took the screenshot(s)
Article Created From
- 1217564