Symptoms
- A different phone number is showing when making outbound calls and sending outbound text messages
Environment
Resolution
- Ensure the Republic app is installed, enabled, and up to date
- If using a Samsung Galaxy phone running Android 10 or higher and the Republic app was disabled or uninstalled: Ensure the Samsung operating system is not disabling and/or putting the Republic app to sleep
- Use the native Dialer app and a supported messaging app (Messages by Google or Republic Anywhere)
- If using a Samsung Galaxy phone: make sure the "Messages" app in use is Messages by Google as opposed to Samsung Messages
- If using the Messages by Google app:
- Refresh Republic Wireless Activation (If this doesn't resolve the issue proceed with How to Reset Republic Connections on 3.0 Phones)
- Ensure the phone is not in Safe Mode or utilizing an Android guest or user profile
Additional Notes
If you're having trouble with your Caller ID displaying an incorrect name rather than an incorrect phone number, see How to Fix Displayed Caller ID.
Article Created From
- 1216365