A Different Number is Showing When I Make Calls and/or Send Texts

Symptoms

  • Another phone number is showing when making outbound calls and sending outbound text messages
  • Phone appears to have two different phone numbers

Environment

Resolution

There is currently a bug with the Republic Wireless app. The following steps should resolve it

  1. Uninstall the Republic Wireless app/uninstall updates
  2. Force Reboot the phone
  3. Reinstall the Republic Wireless app/reinstallupdates

If the above steps do not resolve the issue please continue with the following steps:

  1. Ensure the Republic app is installed, enabled, and up to date
  2. Use the native Dialer app and a supported messaging app (Messages by Google or Republic Anywhere)
  3. If using the Messages by Google app:
    1. disable the RCS Chat feature 
    2. confirm the phone number in the app is set to your Republic phone number
  4. Refresh Republic Wireless Activation 
  5. Ensure the phone is not in Safe Mode or utilizing an Android guest or user profile
  6. Factory reset the phone and reinstall or update the Republic Wireless app 

Article Created From

  • 1216365