A Different Number is Showing When I Make Calls and/or Send Texts

Symptoms

• Another phone number is showing when making outbound calls and sending outbound text messages
• Phone appears to have two different phone numbers

Environment

• All Republic Wireless phones

Resolution

There is currently a bug with the Republic Wireless app. The following steps should resolve it

1. Uninstall the Republic Wireless app/uninstall updates
   • How to Uninstall and Reinstall the Republic Wireless App
2. Force Reboot the phone

   • How to Force Reboot Your Phone

3. Reinstall the Republic Wireless app/reinstallupdates
   • How to Uninstall and Reinstall the Republic Wireless App

If the above steps do not resolve the issue please continue with the following steps:

1. Ensure the Republic app is installed, enabled, and up to date
   • If using a Samsung Galaxy phone running Android 10 or higher and the Republic app was disabled or uninstalled: Ensure the Samsung operating system is not disabling and/or putting the Republic app to sleep
2. Use the native Dialer app and a supported messaging app (Messages by Google or Republic Anywhere)
3. If using the Messages by Google app:
   1. disable the RCS Chat feature 
   2. confirm the phone number in the app is set to your Republic phone number
4. Refresh Republic Wireless Activation 
5. Ensure the phone is not in Safe Mode or utilizing an Android guest or user profile
6. Factory reset the phone and reinstall or update the Republic Wireless app