Symptoms
- Another phone number is showing when making outbound calls and sending outbound text messages
- Phone appears to have two different phone numbers
Environment
Resolution
There is currently a bug with the Republic Wireless app. The following steps should resolve it
- Uninstall the Republic Wireless app/uninstall updates
- Force Reboot the phone
- Reinstall the Republic Wireless app/reinstallupdates
If the above steps do not resolve the issue please continue with the following steps:
- Ensure the Republic app is installed, enabled, and up to date
- If using a Samsung Galaxy phone running Android 10 or higher and the Republic app was disabled or uninstalled: Ensure the Samsung operating system is not disabling and/or putting the Republic app to sleep
- Use the native Dialer app and a supported messaging app (Messages by Google or Republic Anywhere)
- If using the Messages by Google app:
- disable the RCS Chat feature
- confirm the phone number in the app is set to your Republic phone number
- Refresh Republic Wireless Activation
- Ensure the phone is not in Safe Mode or utilizing an Android guest or user profile
- Factory reset the phone and reinstall or update the Republic Wireless app
Article Created From
- 1216365