A Different Number is Showing When I Make Calls and/or Send Texts

Symptoms

• A different phone number is showing when making outbound calls and sending outbound text messages

Environment

• All Republic Wireless Phones

Resolution

1. Update the Republic Wireless application
2. Refresh the Republic Wireless Activation
3. Use the native Dialer app and a supported texting app
   • Note: If using the Messages by Google app, Disable the RCS Chat Feature

Cause

The phone or Republic Wireless app are not communicating with the Republic Wireless service properly. 

• We are a hybrid phone service, our servers, using the Republic Wireless application, may use a routing number in certain cases to deliver calls and texts
• Safe Mode, or using an Android guest or user profile may also block the Republic Wireless application
• Republic Wireless supports only your Republic Wireless number, found in both the Republic Wireless app and the Account Portal

Additional Notes

If you're having trouble with your Caller ID displaying an incorrect name rather than an incorrect phone number, see How to Fix Displayed Caller ID