Symptoms
-
Can't hear others during calls
- Others can hear me without issue
-
Can hear others when placing the call on speakerphone
Environment
- Moto X1
- Cellular calls
- WiFi calls
Resolution
Uninstall apps that can cause issues with call performance
Cause
These apps can access the Phone app and influence the audio of calls and other phone functions
Additional Notes
To see what app types can cause issues with call performance, as well as phone performance, please see What Types of Apps Can Cause Issues with Phone, Call, or Text Performance?
Article Created From
- 1212941