How to Perform an External Factory Reset for a Moto E1, G1, X1, and X2

Objective

  • Perform an external factory reset on Moto E1, G1, X1, and X2

Environment

  • Moto E1
  • Moto G1
  • Moto X1
  • Moto X2

Procedure:

  1. Boot the phone into Recovery Mode
    • Note: If the phone cannot be turned off, let the battery drain until the phone turns off, then charge the phone for 30 minutes and unplug any USB or power cables from the phone
  2. Use the VOL DOWN button to scroll to Wipe data/factory reset 
  3. Press the POWER button to select Wipe data/factory reset 
  4. Use the VOL DOWN button to select Yes - - delete all user data
  5. Press the POWER button to confirm
    • Note: Once formatting is complete, Data wipe complete will show in the lower-left corner
  6. With reboot system now highlighted, press the POWER button to confirm a REBOOT
  7. After the phone restarts, it will take you through setup; after signing in to your Google account, select Set up as new device to setup the phone as a new device

Additional Notes

If you had a screen lock set up (pin, pattern or password) prior to performing a factory reset, you'll be asked to enter the Google email address and password associated with your phone during the setup process

An external factory reset will reset your phone to a cleared state - apps, internal memory, contacts, photos/videos, or other personal info will not be backed up or synced automatically. Any firmware updates you have installed will still be on your phone. To ensure your personal information is backed up, please refer to How to Back Up Contacts, Photos, Videos, Apps, Music, Messages, or Other Miscellaneous Files

You must have the correct Google account login information before resetting the device. Resetting without this information puts you at risk of permanently being locked out of your device.

  • Note: Do not change your Google account password for 72 hours before or after your factory reset, as it may lock you out of your phone for an additional 72 hours for security purposes.

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