Objective
- To provide diagnostic information from the SIM Status menu to Republic Help
Environment
Samsung Galaxy J3 (2016)This phone no longer supported as of 8/12/21- Samsung Galaxy J3 (2017)
- Samsung Galaxy J7
- Samsung Galaxy S6
- Samsung Galaxy S7
- Samsung Galaxy S7 edge
- Samsung Galaxy S8
- Samsung Galaxy S9
- Samsung Galaxy S10+
Procedure
- Turn WiFi off
- Open Settings
- Tap About phone or About device
- Tap Status
- Tap SIM card status
- Take a Screenshot of the information and attach to your existing Help Ticket
Article Created From
- 1230255