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How to Provide Your SIM Status to Republic Help on a Samsung Galaxy Phone

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Jeremy A.

Objective

  • To provide diagnostic information from the SIM Status menu to Republic Help

Environment

  • Samsung Galaxy J3 (2016) This phone no longer supported for activation as of 8/12/21
  • Samsung Galaxy J3 (2017)
  • Samsung Galaxy J7
  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S8
  • Samsung Galaxy S9
  • Samsung Galaxy S10+
  • Samsung Galaxy A11

Procedure

  1. Turn WiFi off
  2. Open Settings
  3. Tap About phone or About device
  4. Tap Status
  5. Tap SIM card status
  6. Take a Screenshot of the information and attach to your existing Help Ticket

Article Created From

  • 1230255

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