- Pattern, PIN, or passcode no longer unlocks phone
- Can't remember the pattern, PIN, or passcode to unlock the phone
Perform an external factory reset on the phone to clear out the current screen lock
The Pattern, PIN, or Pass-code lock prevents others from accessing the phone, and when this lock is not remembered or stops working, it prevents the phone's user from accessing the phone as well.
The only way to get into the phone is to remove the pattern, PIN, or pass-code lock by externally resetting the phone.
To perform an external factory reset, please see this link.
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