Can't Get Past the Screen Lock on the Phone

Symptoms

  • Pattern, PIN, or passcode no longer unlocks phone
  • Can't remember the pattern, PIN, or passcode to unlock the phone

Environment

Resolution

  1. Force Reboot Your Phone
  2. If step 1 didn't resolve the issue, perform an external factory reset on the phone to clear out the current screen lock

Cause

The Pattern, PIN, or Pass-code lock prevents others from accessing the phone, and when this lock is not remembered or stops working, it prevents the phone's user from accessing the phone as well. 

Additional Notes

  • Force rebooting your phone will not remove any data from it
  • An external factory reset will erase all information from the phone. It is recommended to back up your information before completing this step

Article Created From

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