Can't Get Past the Screen Lock on the Phone

Symptoms

  • Pattern, PIN, or passcode no longer unlocks phone
  • Can't remember the pattern, PIN, or passcode to unlock the phone

Environment

Resolution

  1. Remove any cases or covers from the phone and try entering the lock code
  2. Force Reboot Your Phone
  3. If step 2 didn't resolve the issue, perform an external factory reset on the phone to clear out the current screen lock

Additional Notes

  • Force rebooting your phone will not remove any data from it
  • An external factory reset will erase all information from the phone - if possible, it is recommended to backup your information before completing this step

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