How to Test Battery Life Health

Objective

  • Test the battery life to see if the battery has gone bad

Environment

Procedure

  1. Charge the phone's battery to 100%
    • Note: If your phone cannot charge to 100%, turn the phone off and charge as much as possible
  2. Enable Safe Mode
  3. Enable Airplane Mode
  4. Disconnect the phone from the charger
  5. Leave the phone like this for six to eight hours
  6. Open the Settings app
  7. Tap Battery to review the battery life information
    • Note: For Samsung phones tap Device maintenance, then Battery, then Battery Usage
  8. Take a Screenshot of the information shown
    • Note: you may need to take more than one screenshot to capture all the information
  9. Attach the screenshot(s) to your existing Help Ticket

Additional Notes

A good time to perform this test is during the evening, leaving the phone overnight to test. This is because if the Republic Wireless app doesn't come preinstalled on the phone, the app and all things service related will also be disabled. 


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