Authentication Error When Connecting to WiFi

Symptoms

  • Receives an "Authentication Error" when connecting to WiFi

Environment

Resolution

  1. Confirm you are entering the correct password
  2. If you are unsure the password is correct or if the issue persists, contact your Internet Service Provider

Cause

The "Authentication Error" means that you have simply entered the wrong WiFi password

Additional Notes

  • The phone won't show "wrong password," but instead show "authentication error" or simply "saved" when an incorrect password is used
  • When entering your password, tap Show password if uncertain that you have typed it in correctly
  • If you're unsure of the WiFi password and have a Windows PC on the same network, see How To Find WiFi Network Password Using a Windows Computer on the Same Network

Article Created From

  • 1203466

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