Can't Text on Cell Network After Recently Activating the Phone

Symptoms

  • Recently activated the phone
  • Unable to send texts over cell
  • Unable to receive texts over cell

Environment

Resolution

  1. Press and hold the Power button for 2-3 seconds
  2. Tap on Restart to restart the phone
    • Note: Ensure that your device is charged to a minimum of 5% as the phone won't power back on if your battery is below 5%

Cause

The phone needs to be restarted to complete the cellular portion of the activation - until it is rebooted, cell service may not work correctly


Article Created From

  • 1204461

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)