Phone Rings But No Option to Answer Appears

Symptoms

  • Phone will audibly ring or vibrate
  • Option to answer or decline the call does not appear
  • If you open the Phone application while the phone is still ringing, you see an option to "return to call in progress"

Environment

Resolution

  1. Open Settings
  2. Tap Sounds & Notifications
  3. Tap App Notifications 
  4. Tap Dialer 
  5. Ensure the slider next to Block is to the left

Cause

Notifications for the Dialer app is blocked which would prevent a call from appearing on the screen

Additional Notes

This can sometimes occur when you accidentally press and hold on a notification for a missed call or some other notification related to the Dialer app. This will allow you to directly go to the app notification settings where Block can sometimes be enabled by mistake.

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