Unable to Connect to Phone Extension

Symptoms

  • The phone is not recognizing key presses to connect to an extension

Environment

  • Any Republic Wireless phone connected to WiFi
  • Dual tone multi frequency (DTMF) tones
  • Touch tones
  • Interactive voice response (IVR) calls
  • Voicemail calls

Resolution

  1. Disconnect from WiFi
  2. Place the call over the cellular network
  3. Mute the call when entering numbers

 

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