Symptoms
- Outgoing cell calls result in a busy signal
- Can receive calls on the cellular network
Environment
- Google Pixel
- Google Pixel 2
- Google Pixel XL
- Google Pixel 2 XL
- Moto E4
- Moto E4 Plus
- Moto G4
- Moto G5 Plus
- Moto G5 S Plus
- Moto G7
- Moto X Pure Edition
- Moto Z³ Play
- Nexus 5X
- GSM carrier
Resolution
- Open the Phone app
- Tap the 3 stacked dots in the upper-right
- Tap Settings
- Tap Calls
- Tap Additional Settings
- Tap Caller ID
- Set Caller ID to Network Default
Cause
If you don't have this set to Network Default, our GSM cellular partners can't see what number is being used to place the call and aren't able to route the call correctly
Article Created From
- 1201964