Outgoing Cell Calls Experience a Busy Signal

Symptoms

  • Outgoing cell calls result in a busy signal
  • Can receive calls on the cellular network

Environment

  • Google Pixel 
  • Google Pixel 2
  • Google Pixel XL
  • Google Pixel 2 XL 
  • Moto E4 Plus
  • Moto G4
  • Moto G5 Plus
  • Moto G5 S Plus
  • Moto G7
  • Moto X Pure Edition
  • Nexus 5X
  • GSM carrier

Resolution

  1. Open the Phone app
  2. Tap the 3 stacked dots in the upper-right
  3. Tap Settings
  4. Tap Calls
  5. Tap Additional Settings
  6. Tap Caller ID
  7. Set Caller ID to Network Default

Cause

If you don't have this set to Network Default, our GSM cellular partners can't see what number is being used to place the call and aren't able to route the call correctly


Article Created From

  • 1201964

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