How to Determine the Cause of Battery Drain


  • To understand what process or application is using the most battery life


  • All Motorola phones
  • All Google Pixel phones
  • Alcatel A30
  • Nexus 6P
  • Nexus 5X


  • Charge the phone all the way to 100%
  • Unplug the phone
  • Use it as normal until it reaches 15%
  • Go to Settings
  • Tap Battery
    • This page will break down what has used up your battery life, and your active time on your single charge
  • Take a screenshot of the readout on the Battery page
    • Note: You will likely need to scroll and take more than one screenshot in order to get more detailed information on app power consumption.

Additional notes

Follow this link with instructions to Upload a File to a Help Ticket

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