Huawei Ascend 5W Can't Call over WiFi

Symptoms

  • Huawei Ascend 5W is connected to WiFi but sees an error "Connect to WiFi" to allow calls

Environment

  • Huawei Ascend 5W
  • Outbound WiFi calls
  • Poor or no GSM coverage 

Resolution

Use Marshmallow Dialer- Android 6 as the default calling application

Cause

This is due to poor or no GSM cellular connectivity with the phone. The phone will still try to register a cellular connection to initiate a WiFi call when using the default calling application.

Additional Notes

  • Using the phone in airplane mode with WiFi enabled will not fix this issue and will cause the same symptoms

Article Created From

  • 1206197

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)