Moto G4 Rebooted and Apps Malfunctioned

Symptoms

  • Phone rebooted on its own
  • Republic Wireless app has disappeared
  • Google Play services has disappeared
  • Some apps request Google Play services be downloaded
    • Google Play services would not download
  • Text history has disappeared
  • Photos not visible in the Photos app
  • Lock screen password has disappeared

Environment

  • Moto G4

Resolution

Factory Reset the phone.

Cause

The phone crashed, which caused it to reboot and loose the above apps. Google Play services is a stock app, and the phone needs to be reset to get the app back. 


Article Created From

  • 1208301

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)