How to Reactivate a Phone that was Canceled for a Past Due Balance

 Objective

  • Reactivate phone that was canceled due to an unpaid, overdue balance

Environment

Procedure

  1. Verify that the phone is compatible with our new 5.0 plans.
    • NOTE: If the phone is not compatible with our new 5.0 plans, we will not be able to reactivate it at this time.
  2. If a past due balance remains on the account you'll need to pay the past-due balance, first 
  3. Begin activating your phone using the normal activation procedure but STOP during the number set-up step. 
    • NOTE: You will need to reach out to support when you get to the set-up number step.
  4. Inform Republic Help that your phone has been reactivated, and ask if your original number is recoverable
    • If within 30 days of cancellation, Republic Help may be able to restore your original number

Additional Notes

See also: Is My Republic Wireless SIM Card CDMA or GSM?


Article Created From

  • 1205056

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