How to Reactivate a Phone that was Canceled for Past-Due Amount

 Objective

• Reactivate phone that was canceled after missing payment

Environment

• Republic Wireless Phones excluding the DEFY XT
• Phone has been canceled due to late payment

Procedure

1. If a past due balance remains on the account update your payment information
2. Activate your phone using the normal activation procedure
   • This will give you a new phone number as with a normal activation
3. Inform Republic Help that your phone has been reactivated, and ask if your original number is recoverable
   • If within 30 days of cancellation, Republic Help may be able to restore your original number

Additional Notes

If the phone that was canceled was a 3.0 phone, 3.0 phone SIM cards can only be reactivated for up to 20 days. A replacement SIM card may be needed. For more information, see Invalid SIM During Reactivation.

If you have canceled a Motorola DEFY XT, please note that phone can't be reactivated