How to Reactivate a Phone that was Canceled for Past-Due Amount

 Objective

  • Reactivate phone that was canceled after missing payment

Environment

Procedure

  1. If a past due balance remains on the account update your payment information
  2. Activate your phone using the normal activation procedure
    • This will give you a new phone number as with a normal activation
  3. Inform Republic Help that your phone has been reactivated, and ask if your original number is recoverable
    • If within 30 days of cancellation, Republic Help may be able to restore your original number

Additional Notes

If the phone that was canceled was a 3.0 phone, 3.0 phone SIM cards can only be reactivated for up to 20 days. A replacement SIM card may be needed. For more information, see Invalid SIM During Reactivation.

If you have canceled a Motorola DEFY XT, please note that phone can't be reactivated

 


Article Created From

  • 1205056

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