Symptoms
- Activation Issue
- Error: "You must be the account owner to activate this device"
Environment
- Activation issue
- Republic Wireless Account
Resolution
On accounts where there may be more than one user, only the Account Owner's email address may be used to activate a phone.
Additional Notes
Secondary users can do the following:
- Change their name
- Change their email address
- Request a number transfer
- View their usage
- View their call history
- Open Help Tickets
Article Created From
- 1209556